Return Policy
We gladly accept returns within 21 days of the delivery date for a full refund. To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Kindly include proof of purchase, such as an order confirmation email or packing slip.
To initiate a return, please contact us at [email protected]. In your email, include your order number, the reason for the return, and any relevant photos or videos of the item if necessary. Our dedicated customer service team will promptly provide you with detailed instructions for the return process.
Please be aware that the customer is responsible for the shipping costs associated with the return unless the received item is defective or incorrect. We strongly recommend using a trackable shipping method and obtaining insurance for the package, as we cannot be held liable for any lost or damaged returns during transit.
Once we receive the returned item and verify that it meets our return policy requirements, we will issue a full refund to your original payment method within 4-6 business days. Please note that the refund may take additional time to appear on your credit card statement, depending on your financial institution’s processing time.
Refund Policy
If you received a defective or incorrect item, please contact us at [email protected] within 21 days of the delivery date. Our customer service team will work diligently to arrange a replacement or issue a full refund, including the shipping costs associated with the return.
In the event of a damaged item, please reach out to us at [email protected] within 48 hours of the delivery date. Kindly provide photos or videos showcasing the damaged item and packaging. Our customer service team will swiftly assist you in arranging a replacement or issuing a full refund, covering the shipping costs associated with the return.
Should you wish to cancel your order prior to shipment, please contact us at [email protected] as soon as possible. We will make every effort to accommodate your request. However, please note that we have a processing time of 4-6 days, and cancellation may not be possible if the order has already been dispatched.
If you decide to cancel your order after it has been shipped, kindly follow our return policy guidelines. Please remember that the customer is responsible for the shipping costs associated with the return.